Return and Refund Policy for Joyhato.net

Effective Date: January 3, 2025

At Joyhato.net, we strive to provide high-quality products and a positive shopping experience. However, if you are not completely satisfied with your purchase, we are happy to assist you. This Return and Refund Policy outlines how returns, refunds, and exchanges are handled on our website, https://joyhato.net. By making a purchase, you agree to the terms outlined in this policy.

1. Returns

We accept returns for most products within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The product must be in its original condition, unused, and in the original packaging.
  • The product must not be on the list of non-returnable items (see section below for exclusions).
  • You must provide the order number and proof of purchase when returning the item.

2. Non-Returnable Items

Certain items are not eligible for return due to hygiene or other reasons, including:

  • Personal care products (such as hair dryers, irons, etc.).
  • Items marked as final sale or clearance items.
  • Gift cards.
  • Digital products or downloads.
  • Perishable items (such as food or consumables).

If you are unsure whether an item is returnable, please contact our customer support team for clarification before making the return.

3. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Send an email to info@joyhato.net or call our customer support at (860) 489-1906 with your order number and details of the item you wish to return.
  2. Return Authorization: We will provide you with a Return Authorization and the address for returning the item.
  3. Return Shipping: You will be responsible for the cost of return shipping, unless the product was damaged or defective. We recommend using a trackable shipping service to ensure the item reaches us securely.
  4. Inspection and Approval: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility requirements. If the return is approved, we will issue a refund.

4. Refunds

Once your return is processed and approved, we will issue a refund to the original payment method. The following conditions apply:

  • Refunds are issued for the purchase price of the product (excluding shipping costs).
  • Shipping charges are non-refundable, unless the return is due to a defective or damaged item.
  • The time it takes for the refund to appear in your account will depend on the payment method and financial institution. Please allow 5-10 business days for processing.

5. Exchanges

We currently do not offer direct exchanges. If you would like to exchange a product, please follow the return process to receive a refund and place a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@joyhato.net with your order number and photos of the damaged item. We will:

  • Provide a prepaid return label for the return of the damaged item.
  • Offer a replacement or a full refund for the damaged product.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped. If your order has already shipped, please follow the return procedure outlined above.

8. Late or Missing Refunds

If you haven’t received your refund after the standard processing time, please:

  1. Check with your bank or credit card company—it may take some time before your refund is officially posted.
  2. Contact us at info@joyhato.net or (860) 489-1906 if you still haven’t received your refund after 10 business days.

9. Changes to This Policy

Joyhato.net reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately upon posting. We recommend reviewing this policy periodically to stay informed of any updates.

10. Contact Information

If you have any questions or concerns regarding this Return and Refund Policy, please reach out to us: